FAQ

We're sorry, but we do not accept cancellations after an order has been confirmed.

Please review your order carefully before completing your purchase.

Unfortunately, we do not offer gift wrapping at this time.

However, all items are securely packaged in our original MRSUPPLY packaging so they arrive safe and presentable.

Thank you for your understanding.

Please check if your email address was entered correctly or if the message was filtered into your spam or junk folder.

If you are still unable to locate it, please contact us through our inquiry form.

Please refer to our Ring Size Guide for step-by-step measuring instructions.

If you’re unsure about your size, please contact us with your finger circumference or the inside diameter of a ring that fits, and we’ll be happy to assist you.

Silver, brass, and copper naturally oxidize when exposed to moisture, air, and skin contact.

Our finish is intentionally not a mirror polish; we prefer a natural texture and subtle matte tone that develops character with wear.

After use, wipe gently with a soft cloth.

Please keep the item dry, avoid exposure to chemicals/soaps/perfume, and store it individually.

Occasional light polishing helps maintain the surface without removing the intended texture.

Unfortunately, we don’t offer in-house resizing.

For future orders, please refer to our Ring Size Guide or Contact Us page—we’re happy to provide guidance.

Note that a local jeweler may be able to resize some simple bands, while styles with stones, engraving, or heavy textures often cannot be resized safely.

We do not provide repair services.

Items damaged in transit or with an initial defect are handled under our Return and Refund Policy

Please handle your jewelry with care, avoiding impact, water, and chemicals.

Some pieces include our MRSUPPLY logo and a .925 sterling silver hallmark (varies by item).

To maintain stable production and quality, we are currently not offering custom engraving.

We plan to add customization options in the future—thank you for your patience.

If you have questions about the markings on a particular item, please don't hesitate to contact us.

Our pieces are primarily made from:

• .925 and .999 Silver
  
• Brass
  
• Copper
  

If you have a known allergy or sensitivity to any of these metals, please exercise caution and consider consulting a physician before making a purchase.

We do not currently offer allergy-specific custom orders (e.g., titanium, surgical steel, special plating).

While sterling silver is generally well-tolerated, individuals sensitive to brass or copper may experience irritation or skin discoloration.

Discontinue use if any reaction occurs. For comfort, keep jewelry and skin dry.

Please remove jewelry before bathing or exercising, and wipe it clean after wear.

Each piece is carefully made and photographed to be as accurate as possible, but minor differences in color and texture can occur due to lighting, screen settings, and the nature of handcraft.

Many items are one-of-a-kind or made in small batches; once sold out, they may not be restocked.

Orders are usually shipped within 3–5 business days after payment is confirmed.

Delivery time may vary depending on product availability and order volume.

Both domestic within Japan and international shipping are available.

The countries and regions available for international shipping are listed on the checkout page.

Once you select your destination country, the shipping availability and applicable fee will be displayed.

Shipping within Japan is free.

For international orders, a flat shipping fee of ¥3,000 applies.

For more details, please refer to our Shipping Policy page.

Yes, we welcome inquiries from retailers and buyers.

Don't hesitate to contact us via our inquiry form, providing your store name, location, and the type of products you're interested in.

We’ll get back to you with our wholesale terms and availability.

Contact Us

We're sorry, but we do not accept cancellations after an order has been confirmed.

Please review your order carefully before completing your purchase.

Unfortunately, we do not offer gift wrapping at this time.

However, all items are securely packaged in our original MRSUPPLY packaging so they arrive safe and presentable.

Thank you for your understanding.

Please check if your email address was entered correctly or if the message was filtered into your spam or junk folder.

If you are still unable to locate it, please contact us through our inquiry form.

Please refer to our Ring Size Guide for step-by-step measuring instructions.

If you’re unsure about your size, please contact us with your finger circumference or the inside diameter of a ring that fits, and we’ll be happy to assist you.

Silver, brass, and copper naturally oxidize when exposed to moisture, air, and skin contact.

Our finish is intentionally not a mirror polish; we prefer a natural texture and subtle matte tone that develops character with wear.

After use, wipe gently with a soft cloth.

Please keep the item dry, avoid exposure to chemicals/soaps/perfume, and store it individually.

Occasional light polishing helps maintain the surface without removing the intended texture.

Unfortunately, we don’t offer in-house resizing.

For future orders, please refer to our Ring Size Guide or contact us—we’re happy to provide guidance.

Note that a local jeweler may be able to resize some simple bands, while styles with stones, engraving, or heavy textures often cannot be resized safely.

We do not provide repair services.

Items damaged in transit or with an initial defect are handled under our Return and Refund Policy

Please handle your jewelry with care, avoiding impact, water, and chemicals.

Some pieces include our MRSUPPLY logo and a .925 sterling silver hallmark (varies by item).

To maintain stable production and quality, we are currently not offering custom engraving.

We plan to add customization options in the future—thank you for your patience.

If you have questions about the markings on a particular item, please don't hesitate to contact us.

Our pieces are primarily made from:

• .925 and .999 Silver
  
• Brass
  
• Copper
  

If you have a known allergy or sensitivity to any of these metals, please exercise caution and consider consulting a physician before making a purchase.

We do not currently offer allergy-specific custom orders (e.g., titanium, surgical steel, special plating).

While sterling silver is generally well-tolerated, individuals sensitive to brass or copper may experience irritation or skin discoloration.

Discontinue use if any reaction occurs. For comfort, keep jewelry and skin dry.

Please remove jewelry before bathing or exercising, and wipe it clean after wear.

Each piece is carefully made and photographed to be as accurate as possible, but minor differences in color and texture can occur due to lighting, screen settings, and the nature of handcraft.

Many items are one-of-a-kind or made in small batches; once sold out, they may not be restocked.

Orders are usually shipped within 3–5 business days after payment is confirmed.

Delivery time may vary depending on product availability and order volume.

Both domestic within Japan and international shipping are available.

The countries and regions available for international shipping are listed on the checkout page.

Once you select your destination country, the shipping availability and applicable fee will be displayed.

Shipping within Japan is free.

For international orders, a flat shipping fee of ¥3,000 applies.

For more details, please refer to our Shipping Policy page.

Yes, we welcome inquiries from retailers and buyers.

Don't hesitate to contact us via our inquiry form, providing your store name, location, and the type of products you're interested in.

We’ll get back to you with our wholesale terms and availability.

Contact Us