Quality Assurance
Each item in our store is carefully handmade with attention to detail.
While we value our materials' unique characteristics and textures, we maintain strict quality control standards.
In the unlikely event that a product arrives with a manufacturing defect, we will provide a free repair or replacement in accordance with the following terms.
Coverage:
・Damage or defects found upon delivery
・Initial defects before use
Warranty Period:
・Please contact us within 7 days of receiving the product.
Not Covered:
・Damage from use, aging, wear, discoloration, or deformation
・Damage caused by customer mishandling (e.g., drops, water exposure)
・Returns due to customer preferences, such as the wrong size or image difference
Return & Exchange Policy
To ensure a safe and pleasant shopping experience, we offer returns and exchanges under the following conditions.
Customer-Initiated Returns & Exchanges:
・Accepted only for unused items, and if you contact us within 7 days of receiving your order
・Return shipping costs will be the responsibility of the customer
・One-of-a-kind and custom-made items are not eligible for return or exchange
Defective or Incorrect Items:
・We will promptly provide an exchange with the correct item or issue a full refund
・Return shipping costs will be covered by us
How to Return or Exchange:
1． Please get in touch with us via the inquiry form or email, including your order number and reason
2． We will provide detailed return/exchange instructions
3． Once the item is returned and confirmed, we will proceed with the appropriate response